Ghana Insurers Association Job Recruitment 2018 for Claims/Complaints Manager


Ghana Insurers Association Job Recruitment 2018 for Claims/Complaints Manager

  • Company: Reputable Company
  • Location: Accra, Greater Accra Region, Ghana
  • State: Accra
  • Job type: Full-Time
  • Job Category: Administrative/Secretarial Jobs in Ghana
Position: Claims / Complaints Manager
Reports to: Chief Executive Officer
Job Location: Head Office, Accra
Job Objective
To provide technical and secretarial support to the GIA Complaints Management and Advice Bureau of both Life and Non-Life Insurance Councils.
Main Duties and Responsibilities
  • To manage a dynamic and complex complaints caseload from Policyholders and the General Public.
  • To directly manage the Complaints
  • Administrative team and provide support services to the lead consultant.
  • To assist in the development and maintenance of systems for the management of complaints
  • To assist in the development and management of procedures and policies for complaints
  • To develop and deliver education and training in relation to complaints management and customer care support education initiatives
  • To facilitate and maintain an effective corporate approach to the management of complaints
  • To ensure the effective management of the GIA 3 tier complaints management systems within the framework for managing complaints
  • promptly, providing responses that address the complainant’s concerns
  • To facilitate complaint resolution meetings
  • To appropriately relay complaints to the Head of Technical Life / Non-Life Department

Required Skills or Experience

  • A first degree preferably in a business related discipline
  • ASCII, WAIl, Advance Diploma from GIC or any relevant technical qualification in Insurance course(s}
  • Ten (10) years of working experience in the insurance industry; three (3) of which must be in a managerial position in a Claims Department.

Personality Competencies

  •  Excellent communication skills (verbal and written)
  •  Analytical and problem-solving skills
  •  Should be creative and have the ability to exercise sound judgment
  •  High level of integrity and professionalism
  •  Should be results-oriented with a can-do attitude



How to Apply

  • Interested persons should send a covering letter and a current resume to:

The GIA President Ghana Insurers Association P. O. Box GPO 13930 Accra. E-mail: Click Here

  • NB: Closing date: January 119, 2018
  • Only shortlisted applicants will be contacted.


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