Vodafone Recruitment for EVM Specialist in Ghana – 2017

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Vodafone Ghana Recruitment for EVM Specialist 2017 | Vodafone Job Vacancies 2017 – See Application, Eligibility, Requirements and other guidelines below.

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Applications are invited from suitably qualified applicants for the 2017 Vodafone Recruitment for EVM Specialist. Interested applicant ought to follow the details and procedures on this page to secure this opportunity.

Vodafone in Ghana is an operating company of Vodafone Group Plc., the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

Vodafone is the only total communications solutions provider – mobile, fixed lines, internet, voice and data – and is currently unmatched in providing fixed line and internet services – the leader and the first choice for Ghanaians. We are the second ranked operator in mobile with a huge potential to take over the market.   As a corporate body, we value our customers and constantly build key relationships with the private sector and government. Our goal is to be the communications leader in an increasingly connected world. We aim to provide the kind of innovative and responsive service for which the Vodafone Group is recognized worldwide.

Job Description

Job Title: EVM Specialist 

Role purpose:

The EVM specialist will drive the optimization of the loyalty budget for the Enterprise base to drive Enterprise Net Promoter Score across the segments. He/she will be responsible for the management of the Enterprise telesales to drive revenue from this outbound channel and manage the SoHo customers through the Customer Lifecycle Management Framework. He/she will develop and propose forecasts and track actuals for inflow (volume and revenue) and outflow (volume and revenue). The key to this role will be to understand the day to day performance, in order to develop strategic initiatives to control spend whilst delighting customers.

Key accountabilities and decision ownership:

Reporting, forecasting & budgeting

Provides bottom-up retention and churn forecast (volume/value)as input for DB

Provides input into the regular churn and upgrade forecast process, adding insight and expertise

Develops suite of management reports required to know in real time in month retention performance at volume, value and ROI       level, and disseminates to stakeholders

Leads the impact assessment of market trends, competitor activity and Vodafone business solution strategy on loyalty and upgrade performance (including the impact of marketing propositions/plans) and then incorporating this input into the retention spend and churn forecast

Churn insight, gap analysis, and retention project Management

Initiates deep analytical research to understand the reasons for churn and key churn trends

Customer churn through improved targeting and the creation of new and enhanced retention proposition

Determines and manages the activity calendar, with all planned customer retention activity

Input to retention campaigns design and targets including retention offers and model build

Design and execute loyalty initiatives across all segments to drive Enterprise NPS upwards

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Pricing Strategy and Management

Evaluating production costs to develop pricing strategies for EBU

Understanding the impact of pricing on profit margins

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Developing and defining pricing structures

Coordinating sales, public relations, advertising, and marketing personnel to build pricing     models

Understanding contract negotiations and bids as well as proposal development

Manage end to end pricing for all EBU products

Update pricing portfolio and communicate and needed changes to stakeholders at Pricing Steerco

Telesales Management and management of SoHo base

Consistently achieve and improve revenue run rate of the telesales channel

Own the SoHo base to drive contact engagement and improve NPS on the SoHo base

Create visibility for the team to management on their weekly and monthly performance

Core competencies, knowledge, and experience:

Advance excel with excellent modeling skills (working knowledge of Macro, visual basic or any programming language)

Excellent product knowledge especially in enterprise market and the overall communication industry

Outstanding knowledge of database systems and report management software applications

Relevant experience in a commercial and/or technology related environments with a specific focus on:

  1. Retention strategy definition and implementation
  2. Loyalty campaigns operations
  3. Incentive structures
  4. Customer value management principles
  5. Excellent communication and presentation skills to ensure credibility with stakeholders
  6. Excellent people management skills

Must have technical/professional qualifications:

A degree

Full/partly qualifications in CIMA/ACCA/ICAEW/ICA or related MBA

Job Type: Full-time

Employment Type: Permanent

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Closing Date: 20-Jul-17, 12:59:00 AM

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